Return & Refund Policy

Once a product has been opened, unboxed, assembled, or used, it cannot be returned or exchanged. This applies to all product categories including robotics kits, laser cutters, 3D printers, electronics, and accessories.

• Opened packaging, broken seals, or removed shrink wrap — not eligible for return
• Products that have been assembled, configured, or powered on — not eligible for return
• Change of mind, incorrect model selection, or duplicate orders — not eligible for return
• Software, digital licences, and downloadable content — non-refundable once activated

If you receive a product that is defective or faulty out of the box, we will repair, replace, or refund it in accordance with Thai consumer protection law (Civil and Commercial Code, Sections 472-474). Defective means the product does not function as described or has a manufacturing fault — it does not cover damage caused by misuse, improper assembly, or normal wear.

For claims reported within 7 days of delivery with clear evidence of a manufacturing defect, we will cover return shipping costs. Claims reported after 7 days but within the warranty period will be handled under the manufacturer's warranty terms.

All products sold by Mango Logic are covered by the original manufacturer's warranty. As an authorized reseller for VEX Robotics, xTool, Makeblock, Formlabs, and other brands, we can process warranty claims directly with the manufacturer on your behalf.

• Warranty periods vary by brand and product — typically 1-2 years from date of purchase
• Warranty covers manufacturing defects only — not damage from misuse, accidents, modifications, or unauthorized repairs
• Proof of purchase (invoice or order confirmation) is required for all warranty claims

If we sent the wrong product or your order arrived damaged in transit, contact us within 48 hours of delivery with photos of the packaging and product. We will arrange a replacement or correction at no additional cost. Please keep all original packaging until the issue is resolved.

Orders may be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the no-return policy above. For custom or special-order items, cancellation may not be possible once the order has been placed with the manufacturer.

If you believe your situation warrants an exception or you need help with a warranty claim, please get in touch. We review every case individually and aim to find a fair solution.